The Volvo Promise: Safety is Number One

Volvo customers choose service providers that prioritize a commitment to quality collision repairs to help keep their vehicles the safest on the road.

Repair Requirements

What does it take to meet Volvo Car USA safety requirements?

Technicians that have up-to-date I-CAR training may perform non-structural and many basic repairs to Volvo vehicles. Structural repairs and repairs to Advanced Driver Assistance Systems (ADAS) or components linked to autonomous driving functions must be performed only at Volvo Certified Collision Facilities (VCCFs). Volvo restricts sales of certain structural components and other parts made of advanced materials to our VCCFs only.

Volvo Certified Collision Repair Facilities have the special tools and training required to work on structural and other components made with boron, aluminum, and other advanced high-strength materials. Our VCCF technicians have also been trained to efficiently diagnose and restore ADAS and other sophisticated safety-related vehicle systems to factory performance specifications.

Find a Volvo Certified Collision Facility

Choose a VCCF to perform structural and other advanced repairs for your customers’ collision-damaged vehicles. Go to https://www.volvocars.com/us/own/owner-info/service-by-volvo/certified-collision for a list of VCCFs in your area.

Become a Volvo Certified Collision Facility

Volvo is looking for elite facilities to add to our Volvo Certified Collision Facilities network. As any of our current VCCFs will tell you, the benefits of becoming part of our Certified Collision Facility network are tremendous.

  1. Access to Volvo parts catalog software, plus detailed repair information direct from Volvo.
  2. Roadside assistance, including free towing of customer vehicles, to your facility. Roadside assistance also includes the Volvo Accident Advisor, a web portal that walks your customer through the accident write-up process. At such a high-stress time, Accident Advisor gives customers confidence that your facility will provide a safe, effective repair. It also collects accident data to help speed claims handling, pre-populate estimating forms, and reduce repair cycle time.
  3. Your facility listed on the Volvo “411” website, which assures customers that a Volvo Certified Collision repair facility is the best place to handle the repair of their vehicle and shows the address and contact information of their nearest VCCF.
  4. Access to restricted parts, including those made of boron and aluminum, and other structural components and parts related to ADAS and other advanced driving support functions.
  5. Collision repair referrals from the Volvo dealer that sponsors your facility as a VCCF, plus referrals from other Volvo dealers in your market area.

Certification Requirements

Your facility likely meets our requirements if:

  • Your technicians keep up with collision repair training,
  • Your facility meets Volvo tool and equipment requirements,
  • You have no valid customer complaints about repair safety,
  • You use Genuine Volvo Parts to ensure the highest level of quality and safety of your repairs,
  • You provide valet and other convenience and comfort services to your customers.

And if you go the extra mile for your customers, we want to hear from you.

Send an email to certcoll@volvocars.com to let us know you would like to become a Volvo Certified Collision Facility. You will be contacted by the Volvo Regional Certification Collision Manager (RCCM) in your area. We are already three-fourths of the way to our goal of 350 total VCCFs in the United States, so contact us soon.

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