We’ve talked a lot about communicating with customers. Occasionally, it ‘s fun to look at some of the crazy things that could cause misunderstandings at the service desk -like confusion over what certain words really mean. In an effort to get you and the customer on an even footing, we offer this tongue-in-cheek glossary, defining certain terms commonly thrown around the shop. Some are strictly automotive in nature, some are common words that can take on special meanings when they enter the Automotive Zone.