
There seems to be a dastardly movement afoot to use the best of our technology as a substitute for human contact when it comes to customer service. Recently, I received a notice in the mail that my account with a big department store had been incorrectly credited with a 400 dollars of someone else’s money. Not to worry, the company only informed me of this after the money had been removed and redeposited in the account of its rightful owner.
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