If you’re taking the time to read this magazine, chances are you care about what you do each day at work. you take the time because you want to fix cars more efficiently, and because you want to have a better understanding of how things work. If you’re a technician, if you take the time to learn more about how a car works, you’ll improve your chances of making the customer happy by getting the car to run just right. The same is true if you’re a manager. If you take the time to learn more about how a business works, you’ll have a better chance of making your customers and co-workers happy by getting the business to run smoothly.