The Case For Diagnostic Levels

by Import Service | Sep 1997 | General, Import Service

Import Service Article Image Thorny diagnostic work invariable drags this thorny business problem right along: How to charge for it? How can we convince a customer to pay a price we can’t precisely determine in advance for testing that won’t itself fix his car and might not even tell what’s wrong? we say our time is valuable, but how do we persuade the customer to see it the same way?

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