Feature Articles

By now you should understand how each player does its job, as well as some of the formations that the team uses at the line of scrimmage.

Three years ago this month, the first installment of Carside Manner cruised away on the maiden voyage of Import Service magazine.

A few years ago, the study of body language was all the rage. Under the right circumstances, it can still be an interesting hobby

We thought this peaceful photo of a relaxing ripple pattern might put you in a receptive mood for this first part of a two-part article about alternators.

By now, you’ve probably noticed some strong similarities between the systems used by different manufacturers.

Once in a while, it’s fun to go through an unusual repair sequence-unusual in the sense that many of us never get a chance to actually perform this type of repair. Why?

As frustrating as it can be along the way, there’s a particular satisfaction that you get when you finally track down a really difficult electrical problem.

As anyone will tell you, you need the right tools if you want to do the job right. An archer wouldn’t step back fifty paces, then aim for the apple on his son’s head if he knew the arrow was bent or if some of the feathers were missing.

Whether you realize it or not, every time you diagnose a problem with a car, your mind does something no computerized diagnostic tool can do.

What makes a good salesperson? What do you think of when you think of salespeople? Is it a flattering image of professional, trained individuals, eager to satisfy you as a customer?

Every safety precaution we take on the ladder is based on our faith in the law. The penalties for disobeying the law of gravity will always be predictable, and will be executed with great speed.

Let me start by reminding myself of these old rules of customer relations: Never take the customer for granted. Never, ever assume that you have the customer’s business until you have the customer’s money. Don’t get cocky.