Few Opportunities for miscommunication are more vexing than those surrounding a complaint of a funny noise. We may readily recognize, categorize, and, quite possibly, even ignore, the noise that prompted our customer’s visit, instead making every effort to rid him of some other noise which he considers normal.

But along the way, I have also parted with a great deal of my hard-earned cash to acquire some of these tools for continuing use.

After listening to the customer’s description, confirm the complaint by driving the car.