October’s column on female customers brought some interesting responses, opinions, and a suggested solution for dealing with older female customers.

Have you ever been to the doctor’s office, only to have him turn you over to the nurse for some tests before you even have a chance to discuss your problem with him?

Unlike past overview articles, we’ll limit each article in this series to a specific problem, subsystem, or procedure which can cause all those crazy no-starts, hiccups, stumbles, and blind staggers.