Publications

15-Minute Toyota Diagnostics

Many shops look at diagnostics as a necessary evil, only offered to retain customers and profitable service and maintenance work. This doesn’t have to be the case though. When done correctly, diagnostics can add to the overall productivity of a repa...

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Servicing the Audi Q3, Part 4: Parasite Testing

The Q3 and Tiguan share many components and controllers. This article discusses the correct sequence to measure a possible parasitic draw. Both of these models do not have a draw of any kind. The interest is network activity and the length of time s...

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Episode 2 – Building Quality Control Programs that Work! (Part 1)

How some of the self-improvement concepts often used by large corporations can be adapted to the independent repair shop environment, beginning with the Andon concept.

Jordan Hill

Jordan Hill is a diagnostic technician with ASE Master Tech...

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Infiniti Cold Case: File #FX35

Harry, a long time veteran of the force, was nearing the finish line of his career. His retirement was fast approaching and, as such, he had been relegated to mostly desk duties. A ‘house mouse’ was the term for an officer who did not leave the station anymore, and...

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