Publications

di-AGNOSTIC Volvos: an Agnostic Viewpoint to Gather Diagnostic Information

Approaching automotive diagnostics from an agnostic viewpoint allows a technician to gather evidence without bias toward a specific answer. The word agnostic is usually reserved for discussions of religion and the hereafter, but it has a broader meaning of not knowing...

Identity Verification for Mercedes-Benz XENTRY Diagnosis, Programming and Theft Relevant Parts

There have been big changes in the processes; here’s what you need to know! ...we will discuss the TRP policy and procedures, followed by what is likely somewhat new to you, the account verification system. As the title suggests, there are two separate processes for...

Replacing the Air Conditioning Evaporator in the 2006 Volvo V70

This is not an easy job but it can be rewarding for both the technician and the customer. Replacing the air conditioning evaporator on a 2006 Volvo V70 is a huge job, needless to say. The complete dash and heater box will need to be removed from the vehicle. You have...

Addressing Some Common Codes and Complaints With the Mercedes-Benz M274 Turbocharger Engine

There was a time when superchargers and turbochargers were pretty much limited to race cars and certain high performance applications. Now, with the newer technology and the global drive for fuel efficiency and more power, turbochargers seem to be found on almost...
Carside Manner

Carside Manner

The customer complains of a mysterious cough, grunt, groan, stumble, or sneeze. You listen to the customer as well as you can, with no interruptions other than the ringing phone, the blast of an air chisel…

Customer Car Care Guide

Customer Car Care Guide

This article is written to your customers on your behalf. It emphasizes the importance of preventive maintenance and tells your customers how to care for their cars.

Electrical Troubleshooting

Electrical Troubleshooting

In this month’s Basic Training we shoot down a variety of common and uncommon electrical problems with a simple technique called the voltage drop.

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