This column will help you sell peace of mind by increasing your awareness of customer concerns and anxieties about auto repair.
Publications
Carburetor Clinic: Hitachi Two-Barrel
No doubt, you see plenty of these units every week. This two-barrel Hitachi carb appears on some Mazdas, on Nissans, and on Subarus. They’re three good reasons to learn this carburetor! Once you know its quirks, you can overhaul one without any grief.
Servicing Fixed-Tripod CVs
The unfamiliar fixed-tripod outer CV needn’t be unfamiliar any more. Here’s how you fix them.
Understanding A Female Customer – Don’t Underestimate this Emerging Market
Dealing with women customers can require more finesse than you realize. We’re going to discuss things you can do to gain her confidence and get her business.
